Some important facts about the extended warranty are summarised below. This summary does not describe all the terms and conditions
of the policy, so please take time to read the policy document to make sure you understand the cover it
provides.
WHAT IS IT AND WHAT IS COVERED BY THE EXTENDED WARRANTY?
The costs of parts and labour and callout
charges should any covered component suffer the sudden stoppage of its normal functions necessitating
repair or replacement to resume those functions. The cover provided is subject to the terms, conditions and
exclusions contained within your policy.
"Once you have bought the Warranty, you simply do not need to worry about paying for repairs or call out fees should your product develop a fault."
Your cover is valid for 36 or 60 months as
detailed on your application form. At present we are only offering
extended warranties for 36 or 60 months (3 or 5 Years) from the date of purchase.
Please note that the cover begins when the manufacturer warranty ends.
For example, if you purchased a vacuum cleaner with a 12 month manufacturers warranty and extended this to a 5 year
(60 month) extended warranty your product would be covered by the manufacturer in year 1 and the remaining 4 years would be covered by your extended warranty.
Please refer to the application form, which is given to
you when the policy is issued, which will detail the period of cover and the options you have selected.
WHO ARE THE ADMINISTRATORS OF THE SCHEME?
Corporate Support Solutions
Limited are specialists in warranty administration and claims management; they offer exemplarily levels of customer service and are always there to help if you have any queries regarding the cover provided.
Corporate Support Solutions Limited are authorised and regulated by the Financial Services Authority (Registration Number 314965)
HOW CAN YOU MAKE A CLAIM?
You simply call the warranty administrators Corporate Support
Solutions Limited on 0870 787 1089 to register a claim, opening hours are 9am – 5pm Monday to Friday
YOUR CANCELLATION RIGHTS
We hope you are happy with the cover this policy provides. However,
you have the right to cancel it within 14 days of receiving the policy.
See the policy addendum and the section headed “How to cancel
your policy”.
ABOUT YOUR MECHANICAL / ELECTRICAL BREAKDOWN COVER
Features and benefits included automatically (Please refer to the “What is Covered” section of Your
policy)
Your extended warranty provides cover against Mechanical /
Electrical Breakdown of an appliance(s) identified on your policy schedule. Cover includes parts, labour and
callout charges during normal working hours (9am – 5pm Monday to Friday) subject to the terms, conditions and
exclusion of your policy
Significant and / or Unusual Exclusions (Please refer to the “WHAT IS NOT COVERED” section of
Your policy)
-
Call out charges where a
fault cannot be found with the appliance.
-
Accidental damage
-
Use of the appliance
by anyone other than you.
-
Use in a commercial
environment.
-
Appliances that do not
meet the current electrical regulations in force at the time.
-
Costs not authorised
by the administrators.
-
Incorrect or faulty
installation.
-
Deliberate damage or
neglect of the appliance.
-
Repairs to cosmetic
parts, the wiring carcass, furniture and all wiring and accessories
exterior to the appliance.
-
Damage caused by
foreign objects or substances.
-
Faults known to You
before commencement of cover under Your policy.
-
Work, which relates to
a manufacturer recall
-
Claims in respect of
routine inspection or maintenance, service adjustment, tuning,
re-alignment, blockage or cleaning
Your policy provides cover up
to the original price paid for the appliance on any one occasion or in
aggregate over the period of insurance. Subject to the application of
depreciation.
WHAT TO DO IF YOU ARE NOT SATISFIED
It is our intention to give you the best possible service but if you
do have questions or concerns about this warranty or the handling of a
claim you should in the first instance contact. Corporate Support
Solutions Limited, Picktree Court, Picktree Lane, Chester-le-Street, DH3
3SY or by telephone on 0870 787 1089.
We will confirm we have received your complaint with 5
working days and we will do our best to resolve the problem within 4
weeks. If we are unable to do so, we will let you know when you can
expect the answer. If we do not resolve the problem with 8 weeks – or if
you are dissatisfied with our final response, we will give you
information about referring the matter to the Financial Ombudsman
Service (if this applies to you)..
