Please click the appropriate link below :
1.
Request a copy invoice
To request a copy invoice
click here, you will need your order number and
the post code for your billing address. Once correctly submitted an
electronic version of your invoice will be made available to you via the e-mail
address associated with your order. Please note invoices are only available for
orders that have been completed/shipped.
2.
You do not appear to have replied to my question or enquiry?
All queries recorded by our query logging system
are replied to via the e-mail address provided on the query log. It may be
that your e-mail provider has incorrectly identified this as spam so you may not
have received the e-mail. You can directly view the latest
status of your question or enquiry by
clicking here.
3.
How can I contact you if I have a question?
We have a comprehensive query logging system that can be accessed by
clicking here.
As soon as your question or query is entered into our system you are provided
with a reference number. This log is then automatically allocated to a
customer services representative who will action your query as swiftly as possible.
4.
Can I order via the telephone?
Any questions relating to product specifications or existing orders should be
raised by
clicking here. However, you
can place your order via telephone by calling us on 0844 770 4255 Mon - Fri
10am till 4pm.
5.
How to track your order
You
can track your by entering
http://www.barmey.co.uk/ordertrack into your internet browser and
inputting your consignment number or order number.
If your parcel was shipped using Parcel Force you
may find the following useful:
- Parcel Force Worldwide : 08708 50 11 50
- Parcel Force Depot locator :
click here
- Rearrange a delivery to the same address :
click here
- E-mail Parcel Force regarding a delivery :
click here
6.
Delivery outside of the UK Mainland
We are currently
only able to offer delivery to the United Kingdom due to
potential product liability issues.
However, we can
deliver to the following locations outside of the UK
mainland for an additional fee which is selectable from
your shopping basket:
- Northern
Ireland
- Isle Of Man
- Scottish
Islands
- Isles of Scilly
7.
Returns / Faults
If you have a faulty product that you wish to
organise for repair you will need to contact the
manufacturer, full details are usually provided with
your product but some useful telephone numbers can be
found on our
about us
page.
If after contacting the manufacturer they authorise a
replacement please contact us by
clicking here and
specify their authorisation number along with a brief
summary of events to date and your order number and post
code.
If you have any other questions or problems please
click here
Please note that products returned
without an authorisation will not be accepted. Full details
of our returns policy can be found in our terms and
conditions.
8.
Information on the WEEE Directive
If you are purchasing a new product from us and would
like us to recycle your old equivalent product please
click here for more information.
9.
FAQ and About Us
